Frequently Asked Questions

Everything you need to know about using 345min — from creating your account and making your first PKR deposit to placing live cricket bets, understanding bonuses and managing your responsible gambling settings. Browse by category or use the search bar below to find your answer.

 25 questions across 5 categories 18+ Only
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Account & Registration

New to 345min? Learn how to register, verify your identity via KYC/CNIC, reset your password and manage your account details step by step.

Deposits & Withdrawals

Understand available deposit options in PKR, withdrawal processing times, fees and what to do if your transaction is delayed or held for review.

Games & Betting

From cricket and PSL T20 live betting to live casino tables and slot games — find out what markets are available and how play works on 345min.

Bonuses & Promotions

Demystify welcome bonuses, wagering requirements, bonus expiry and how to opt out — so you always know exactly where you stand with a 345min offer.

Security & Responsible Gambling

Set deposit limits, activate self-exclusion, understand how your data is protected and learn what to do if you suspect unauthorised account access.

Still Need Help?

If you cannot find your answer here, our support team is reachable at [email protected]. Responsible gambling requests are always handled as a priority.


Can't find your answer?
Email us at [email protected] and we'll get back to you promptly.

Account & Registration

6 questions

To create a 345min account, click the Register button on the homepage and fill in your full name, email address, date of birth and preferred currency. You will need to confirm you are 18 or older and agree to the Terms and Conditions. Once submitted, check your email for a verification link to activate your account before making your first deposit.

The minimum age to register and use 345min is 18 years old, or the higher minimum age required by the operator's license jurisdiction. Age verification is mandatory. If we are unable to confirm your age through our KYC process, your account will be suspended until satisfactory proof of identity and age is provided.

To complete KYC verification on 345min, you will need to submit a valid government-issued photo ID — such as your Pakistani CNIC, passport or driving licence — and proof of your residential address, such as a recent utility bill or bank statement. For payment verification, you may also be asked to provide proof of your deposit method. All documents must be clear, valid and unaltered.

345min is an English-language platform designed with Pakistani users in mind, offering content and features relevant to the Pakistani market. However, users must understand and comply with the laws applicable in their own jurisdiction before registering or participating. 345min does not claim to be licensed or regulated by any Pakistani government authority. This is not legal advice.

To reset your password, click the Forgot Password link on the login page and enter the email address associated with your 345min account. You will receive a password reset link by email — follow the instructions in that email to create a new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team.

No. Each individual is permitted to hold only one registered account on 345min. Creating multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes a breach of our Terms and Conditions. Accounts found to be duplicates may be closed and associated balances forfeited. If you have lost access to your account, please contact support rather than creating a new one.

Deposits & Withdrawals

5 questions

345min supports a range of deposit methods suited to Pakistani users. The payment options available to your account will be displayed in the Cashier or Deposit section once you are logged in. When considering payment methods, users in Pakistan often look for options familiar to them such as bank transfers and digital wallets. Please note that the availability of any specific payment method is subject to the operator's current supported options, and payment providers do not endorse or support gambling on 345min.

Minimum deposit amounts on 345min vary depending on the payment method you choose. The exact minimum for each method is displayed in the Deposit section of your account. Where PKR deposits are supported, amounts are shown in Pakistani Rupees. Always check the Cashier section for the most current minimums, as these may be updated from time to time.

Withdrawal processing times on 345min depend on the method selected and your account verification status. Fully verified accounts generally see faster processing. Internal processing typically takes up to 24–72 hours after a withdrawal request is approved, with additional time required for funds to arrive depending on your chosen payment method. Pending KYC verification or active bonus wagering requirements may delay withdrawal processing.

345min aims to process withdrawals without additional platform fees. However, your chosen payment provider may apply its own transaction charges, which are outside 345min's control. Currency conversion fees may also apply if your account currency differs from the currency used by your payment method. Check the Cashier section and your payment provider's terms for full fee details.

Common reasons for a withdrawal delay on 345min include incomplete KYC verification, an active bonus with outstanding wagering requirements, a mismatch between your account details and your payment method details, or a routine security review. Log in to your account to check for any pending verification tasks. If the issue is unclear, contact our support team at [email protected] with your account details and we will investigate promptly.

Games & How to Play

5 questions

345min offers sports betting across a wide range of markets relevant to Pakistani users and international sports fans. This includes cricket — covering Pakistan national matches, PSL T20 tournaments, ICC events and bilateral series — as well as football, UFC and MMA, tennis, basketball and more. Market availability may vary depending on the season and live scheduling. Check the sportsbook section of your account for current available markets.

Yes, 345min provides live in-play betting on selected sporting events, allowing you to place bets while a match or game is already in progress. Odds update in real time to reflect the current state of play. Live betting is particularly popular during Pakistan cricket matches, PSL T20 fixtures and major ICC tournaments. Live markets are available in the Live Betting section of the sportsbook.

345min's casino section includes a broad selection of games across multiple categories — slot games with varying themes and paylines, classic and live table games such as roulette, blackjack and baccarat, video poker, and instant-win games. The live casino section lets you play against real dealers streamed in real time. Game availability and selection may vary; browse the casino lobby in your account for the current full catalogue.

The 345min live casino streams games hosted by professional dealers in real time via high-definition video. You join a virtual table, place bets using your account balance within the betting windows shown on screen, and the dealer conducts the game — dealing cards, spinning the roulette wheel and so on — exactly as in a physical casino. A stable internet connection is recommended for the best live casino experience.

345min works with game providers whose titles are developed and audited to recognised industry standards, including the use of certified Random Number Generators (RNG) for digital casino games. RNG outcomes are statistically random and not influenced by previous results, bet size or account balance. For specific fairness certifications relating to a particular game, refer to the game information panel available within each game on the platform.

Bonuses & Promotions

4 questions

345min offers promotions and bonuses to new registered users, including welcome bonus offers on first deposits. Specific bonus amounts, qualifying deposit minimums, eligible games and wagering requirements are detailed in the Promotions section of the platform and in the individual bonus terms. Always read the full bonus terms before opting in, as wagering requirements determine when bonus-derived winnings can be withdrawn.

A wagering requirement specifies how many times you must bet the bonus amount — or the bonus plus deposit — before any winnings derived from that bonus can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place a total of PKR 30,000 in qualifying bets before withdrawal is available. Not all games contribute equally to wagering; check the specific bonus terms for the contribution rates.

Yes. If you prefer to deposit and play without a bonus attached, you can opt out of bonus offers at the point of deposit by not selecting a bonus, or by contacting 345min support before a bonus is applied to your account. Once a bonus has been credited and you have started wagering, the full wagering requirements will apply and the bonus cannot be removed without forfeiting associated bonus funds and winnings.

Yes, bonuses on 345min are time-limited. Each bonus has an expiry period — typically expressed in days from the date the bonus is credited — within which the wagering requirements must be completed. If the expiry date passes before wagering is complete, the bonus and any bonus-derived winnings are forfeited. Expiry periods and all other conditions are specified in the individual bonus terms in the Promotions section.

Security & Responsible Gambling

5 questions

You can set deposit limits, loss limits and session time limits directly in the Responsible Gambling section of your 345min account settings — no need to contact support. Choose a daily, weekly or monthly limit and enter your preferred PKR amount. Reductions take effect immediately. Increases are subject to a mandatory 24–72 hour review delay to protect against impulsive decisions. We strongly recommend setting limits before you start playing.

Self-exclusion is available in the Responsible Gambling section of your account settings. Select your preferred exclusion period, confirm your choice and the exclusion takes effect immediately — blocking access to betting, deposits and casino games for the full duration. Self-exclusion cannot be reversed early once activated. If you need urgent assistance with self-exclusion, contact our support team at [email protected] and your request will be treated as a priority.

Yes. 345min uses industry-standard TLS encryption to protect all data transmitted between your device and our platform. Personal and financial data is stored securely with access restricted to authorised personnel under strict confidentiality obligations. We do not sell or rent your personal data to third parties for marketing purposes. Full details on how we collect, use and protect your data are available in our Privacy Policy.

If you suspect that someone has gained or attempted to gain unauthorised access to your 345min account, contact our support team immediately at [email protected]. We recommend changing your password right away using the account settings or the Forgot Password option. Do not share your login credentials with anyone, and avoid using the same password across multiple platforms. Two-factor authentication, where available, adds an additional layer of account security.

The primary way to reach 345min customer support is by email at [email protected]. Our support team handles account queries, payment questions, responsible gambling requests and technical issues. Responsible gambling and security-related requests are treated as the highest priority. Please include your registered email address and a clear description of your issue when contacting us to help us resolve your query as quickly as possible.


Our Support Team Is Here for You

If you could not find the answer you were looking for in our FAQ, get in touch with the 345min support team directly. You can also explore our Responsible Gambling tools and full Terms & Conditions for more detail on platform policies.

18+ only. Gambling involves real financial risk. Local laws may restrict gambling — understand your applicable law before participating.