Privacy Policy

This Privacy Policy ("Policy") is issued by 345min ("the Platform", "we", "us", "our") and governs the collection, storage, processing and use of personal data provided by or collected from users ("you", "User") of the 345min website located at https://345min.cam and all associated services and features.

345min is committed to protecting your privacy and handling your personal data responsibly, transparently and in accordance with applicable data protection laws in the operator's license jurisdiction. We collect only the data that is necessary to provide and improve our services, meet our legal obligations and maintain a secure and fair platform for all users.

By accessing the 345min platform, registering an account or using any part of our services, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal data as described herein. If you do not agree, you must cease using the platform and may request deletion of any data already held in relation to you.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

345min collects personal data that is necessary to operate the platform, verify user identities, process transactions, meet regulatory obligations and deliver a personalised and secure experience. The categories of data we collect include:

We do not knowingly collect sensitive personal data (such as biometric data, health records or political opinions) unless strictly required by applicable law or expressly consented to by the User for a specific, disclosed purpose.

345min collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, submit feedback or respond to surveys.
• Automatically during platform use: Technical and usage data is collected automatically via server logs, cookies, analytics tools and similar technologies each time you interact with the platform.
• From third-party verification providers: Where you submit KYC documents, authorised third-party identity verification providers may process and confirm your details on our behalf.
• From payment service providers: Transaction confirmation data is received from payment processors to validate deposits and withdrawals. This does not include full card numbers or sensitive payment credentials — these are handled directly by the payment processor.
• From fraud prevention and AML partners: Where required by our legal and regulatory obligations, data may be cross-referenced with fraud prevention databases or AML screening services operated by authorised third parties.

345min uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining and securing your account; sending account-related notifications; processing password resets and account verification.
• Identity & Age Verification: Confirming that all registered users meet the minimum age requirement of 18 years (or higher where required by the operator's license jurisdiction) and verifying their identity through KYC processes.
• Transaction Processing: Facilitating deposits, processing withdrawal requests and maintaining accurate financial records for your account.
• Regulatory Compliance: Meeting AML obligations, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records as required under applicable licensing conditions.
• Fraud Prevention & Security: Detecting, investigating and preventing fraudulent activity, account abuse, multi-accounting, money laundering and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: Monitoring betting patterns for indicators of problem gambling; applying responsible gambling controls (deposit limits, loss limits, self-exclusion) as requested by users or as required by platform policy.
• Platform Improvement: Analysing aggregated usage data to improve platform performance, user experience, product offerings and betting market availability.
• Customer Support: Responding to enquiries, resolving complaints, managing disputes and maintaining records of support interactions.
• Marketing Communications (where consented): Sending promotional offers, platform updates and personalised betting recommendations — including cricket season offers, PSL T20 special markets and other relevant promotions — only where you have given explicit consent to receive such communications.

We do not use your personal data for automated decision-making that produces legally significant effects without human oversight, except where required for fraud prevention purposes, in which case you retain the right to request human review of any automated decision.

Where data protection law in the operator's applicable jurisdiction requires a lawful basis for processing personal data, 345min relies on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between 345min and the User — including account registration, payment processing and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including AML/KYC requirements, regulatory reporting and responses to lawful authority requests.
• Legitimate Interests: Processing where 345min has a legitimate interest that is not overridden by the User's rights — including fraud prevention, platform security, responsible gambling monitoring and internal analytics.
• Consent: Processing based on your freely given, specific consent — primarily for direct marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

345min does not sell, rent or commercially transfer your personal data to third parties. We share personal data only in the following limited and controlled circumstances:

• Authorised Service Providers: Third-party vendors engaged to support platform operations — including identity verification providers, payment processors, cloud hosting providers, analytics tools and customer support platforms — process data solely under our instruction and are contractually bound to maintain confidentiality and data security standards.
• Regulatory and Legal Authorities: Where we are legally required to disclose personal data to regulators, law enforcement agencies or courts of competent jurisdiction, we will comply with such requests. Where permissible, we will notify you of such disclosures.
• AML and Fraud Prevention Services: Personal data may be shared with authorised fraud prevention and AML screening databases where required under our regulatory obligations to detect and prevent financial crime.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of 345min's business, personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

In all cases, data sharing is governed by appropriate contractual safeguards and is limited to the minimum data necessary for the stated purpose.

The 345min platform serves users globally, and some of the service providers we engage operate servers or data processing infrastructure outside the country in which you reside. As a result, your personal data may be transferred to, stored in and processed in countries other than Pakistan or your country of residence.

Where such transfers occur, 345min takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that which it receives in the originating jurisdiction. These steps may include contractual data transfer agreements, standard contractual clauses or reliance on recognised adequacy determinations where applicable.

By using the 345min platform, you acknowledge and accept that your personal data may be transferred internationally as described above. If you have questions about specific international transfers, please contact our support team using the details in Section 15.

345min uses cookies and similar technologies (including local storage, pixel tags and session identifiers) to operate and improve the platform. The types of cookies we use are described below:

You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 345min platform. Instructions for managing cookies in major browsers are widely available via those browsers' support documentation.

345min retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The key retention principles are as follows:

• Account Data: Retained for the duration of the account relationship and for a minimum period after account closure as required by applicable regulatory obligations (typically 5–7 years for AML/KYC compliance records).
• Financial Transaction Records: Retained for the minimum period required by applicable financial regulations and the operator's licensing conditions, typically a minimum of 5 years from the date of the transaction.
• KYC Documents: Retained for the period mandated by AML regulations applicable in the operator's license jurisdiction, which typically requires records to be maintained for at least 5 years after the end of the customer relationship.
• Customer Support Records: Retained for a period sufficient to resolve ongoing disputes and meet complaint-handling obligations, generally a minimum of 3 years.
• Marketing Consent Records: Retained for the period during which you are opted in, plus sufficient time after opt-out to demonstrate compliance with consent obligations.
• Technical and Usage Data: Typically retained in anonymised or aggregated form for analytical purposes after the account is closed.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

Subject to applicable data protection law in the operator's license jurisdiction, registered users of 345min may have the following rights in relation to their personal data:

To exercise any of the above rights, please contact 345min's support team using the contact details in Section 15. We will respond to verified requests within a reasonable timeframe as required by applicable law. Please note that certain rights may be limited where retention of data is required to comply with legal obligations, resolve disputes or enforce our agreements.

The 345min platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator or applicable license jurisdiction. We do not knowingly collect personal data from any individual under the age of 18 (or the applicable higher minimum age).

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the platform or that we hold personal data relating to a person under the minimum age, please contact us immediately using the details in Section 15.

Age verification is conducted as part of our KYC process for all registered accounts. 345min takes its obligations in respect of minors very seriously and will cooperate fully with any regulatory inquiry in this area.

345min implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols and encryption of sensitive data at rest;
• Role-based access controls ensuring that personal data is accessible only to personnel with a legitimate operational need;
• Regular security assessments, penetration testing and vulnerability management processes;
• Secure data disposal procedures for personal data that has reached the end of its retention period;
• Staff training on data protection obligations and incident response procedures;
• Incident response and breach notification procedures in accordance with applicable regulatory requirements.

While we maintain robust security measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — including using a strong, unique password, enabling any available two-factor authentication and not sharing your login credentials with anyone. If you believe your account has been compromised, contact support immediately.

345min reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform operations. The "Last Updated" date at the top of this page reflects the most recent revision.

Where changes are material — for example, where we introduce new data processing purposes, add new categories of data or change our data sharing practices in a significant way — we will notify registered users via email or a prominent in-platform notification prior to the changes taking effect.

Your continued use of the 345min platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using the platform and may contact us to request deletion of your personal data in accordance with Section 11.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 345min handles your personal data, please contact our support team. We handle all privacy-related enquiries promptly and with strict confidentiality.

To exercise a data subject right (access, rectification, erasure, portability, restriction or objection), please submit your request in writing to our support team including your registered account email address and a clear description of the right you wish to exercise. We may request additional verification to confirm your identity before processing the request.

For responsible gambling enquiries — including requests for self-exclusion, deposit limits or cooling-off periods — please visit our dedicated Responsible Gambling page or contact support directly. These requests are treated as urgent and processed as a priority.